Off-duty Mount St. Joseph University, Ohio Police Officer Carl Rauschenberger was visiting the Key Bank when he saw a pair of bank robbers enter the bank ahead of him, one waving a gun. When the first robber, Malcolm Jones, opened the inner door to let his accomplice, Nelson Jones, in, Rauschenberger drew his gun and ordered Nelson Jones down. Surveillance video shows Malcolm Jones and Rauschenberger exchange shots as customers and bank employees took cover. Malcolm Jones was wounded during the exchange of gunfire, and fled. He and four others were later arrested and face up to twenty years in prison. Rauschenberger has been with the Mount St. Joseph Police Department for 15 years, has 10 years of experience with the Greenhills Police Department and worked for the Cincinnati Police Department for 28 years, according to Mount St. Joseph Chief Jack Kraft. Chief Kraft said "We commend Officer Carl Rauschenberger for his bravery, valor, and swift decision-making to protect innocent lives during the attempted robbery." However, Hamilton County prosecutor Joe Deters said Key Bank security later called Rauschenberger and told him his business was not wanted there anymore. “The bank's policy is to give robbers what they want and worry about catching them later,” according to Deters. However, Key Bank spokesperson Kimberly Kowalski said there appeared to have been a misunderstanding.